Payments

Payments for orders can be made by Paypal, Apple Pay, Google Pay, and Credit / Debit cards. Payments are available in euros.​

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Shipping

After placing an order, the customer receives a confirmation email, detailing shipping and billing information. If the information is incorrect, it is the customer's responsibility to inform me of the error by email (hello@rutacyrolyte.com) by no later than 3 business days after receiving the confirmation email.

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Purchased goods are shipped out  3-5 business days after an order is placed and payment for it is received, unless specified otherwise. In an event of tardiness, a clarifying email will be sent from hello@rutacyrolyte.com with new shipping information.​

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If delivery option "Personal drop-off" is selected, I will contact you by email by no later than 3 business days for further clarification. If an answer is not sent by 14 business days, the order is considered abandoned and payment will not be returned.

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I take responsibility to take all precautions for packaging orders accordingly to their specifications. However, please understand that by using shipping services, not all handling environments are directly in my control.​

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Returns

Order returns are possible in the event of:

 — incorrect items in order;

 — faulty items (loose threads, cracks, rips);

 — order is damaged in transit.​

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Order returns are not possible if:

 — order is  lost in transit;

 — damaged items due to user error.

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In any other instance, please reach out to hello@rutacyrolyte.com and I will try my best to solve any issue.